Use FREESHIP for free standard delivery on orders over £80.
Our website contains the standard delivery timeframes but please be aware that UK parcels could take an extra working day to arrive, EU an extra 5 working days and ROW an extra 10 working days.
Please use the tracking link emailed to you, so you can follow the progress of the order to your door. We are monitoring the situation closely and will advise of any changes. If you have any specific questions relating to your order, please email our customer service team at help@carboncotton.com.
Carbon Cotton will make every effort to dispatch the order within one working day. However, as a small business it can take us up to 3 working days to prepare your order for despatch..
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at help@carboncotton.com with your name and order number and they will be able to help locate your tracking details.
My tracking number isn’t working, what shall I do?
Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact help@carboncotton.com with your name and order number.