Items marked "final sale" in the product description are not eligible for a refund/exchange or store credit. Items bought at a discounted price, but not marked as final sale, are only eligible for an exchange or for store credit.

If for any reason you are not happy with a full price purchase, you can return or exchange items that meet our eligibility requirements below:

Items must be sent back in their original packaging with all tags attached
A return/exchange must be made within 14 days of you receiving your order. 

Items must not have been worn, washed or altered in any way and must be in a sell-able condition free from marks/stains.

Items that are returned to us without prior approval will be sent back to the customer. Unfortunately returns will not be accepted if the above requirements are not met. 

Please use our returns portal to arrange a return. Please note that customers are responsible for the charges of the returns label.

Items that are not eligible for refund:

Clothes that have been worn, washed, stained or damaged

Clothes without the original tags and packaging attached

Sale items - items bought at a discounted price are only eligible for an exchange or for store credit

The item I received is damaged! If the purchased product is faulty, reach out to us within 2 days of delivery at @carbon_cotton or

If your question hasn't been answered, please get in touch via email and we will help!